Help centre
Answers to what players ask most: deposits, withdrawals, verification, limits, fair play and your account.
Open the cashier, choose a coin and network, and send funds to your personal address or scan its QR code. Your balance is kept in US dollars.
After the number of network confirmations shown next to the address. You can follow each deposit under Recent deposits.
Send only the coin on the network shown with the address. Other coins or networks cannot be recovered.
100% of your first deposit, up to $1,000. It turns into cash at $1 for every $5 of rake you pay within 60 days.
In the cashier open Withdraw, enter the amount in dollars, pick the coin and network and paste your address. With 2FA on, the request also asks for your code.
Small withdrawals are sent automatically. Larger ones are reviewed by our team, usually within an hour; the largest by two team members.
The minimum is $1. The daily limit depends on your Red Room tier: $10,000 at Bronze, rising with your tier up to no daily limit.
Withdrawing while a bonus is active forfeits the part that has not been released yet.
For your safety, withdrawals pause for 24 hours after the password changes.
For withdrawals above $2,000 in total or $20,000 a month, deposits above $20,000, bonuses above $500, and the Platinum tier and above.
Start it from your profile or the cashier. The check runs in our provider’s window, and the result usually arrives within seconds.
Our verification provider stores them. Cardsy keeps only the result.
Daily, weekly and monthly deposit limits and a daily play-time limit, in Profile → Limits.
A lower limit applies at once; a higher one after 24 hours.
Yes: self-exclude for 1 to 180 days or permanently. It cannot be undone early, and you can still withdraw.
Hands are shuffled and dealt by our game provider’s poker engine, not by Cardsy.
No. Real-time assistance software, bots and collusion are prohibited, and confiscated funds go back to the players affected.
Yes. We monitor play for chip dumping and collusion and act on what we find.
No. One account per person, and you must be 18 or older.
Turn on two-factor authentication in Profile → Security (Google Authenticator, Authy or 1Password). A new device is confirmed with a code sent by e-mail.
Use “Forgot password?” on the sign-in page: we e-mail you a code to choose a new one.
CP are loyalty points: 100 for every $1 of rake, turned into rakeback or tournament tickets. WE (wager equivalent) is your lifetime status and never expires.